Reference

Troubleshooting

Running into problems? This guide covers common issues and their solutions.

Page Loading Issues

The page won’t load or is very slow

Solutions:

  1. Check your internet connection — Make sure you’re connected to the internet
  2. Refresh the page — Press F5 or Ctrl+R (Cmd+R on Mac)
  3. Clear your browser cache — Settings → Privacy → Clear browsing data
  4. Try a different browser — Chrome, Firefox, Safari, or Edge
  5. Disable browser extensions — Ad blockers may interfere

Data is missing

Solutions:

  1. Check your filters — Your filters may be too restrictive
  2. Click Clear Filters to reset
  3. Wait a moment — Data loads in phases
  4. Refresh the page

Map Problems

The map isn’t displaying

Solutions:

  1. Use a modern browser — Chrome, Firefox, Safari, Edge
  2. Disable map-blocking extensions
  3. Clear cache and reload

Map markers aren’t showing

Solutions:

  1. Zoom out — Markers may be outside your current view
  2. Check filters — Filters may exclude all listings in the visible area
  3. Wait for loading — Markers appear after listings load

Filter Problems

Filters aren’t applying

Solutions:

  1. Wait for the update — Filters apply automatically but may take a moment
  2. Check for conflicts — Some filter combinations may yield no results
  3. Clear all filters and reapply one at a time

Saved filters disappeared

Filters are saved per device/browser. They won’t transfer to other devices. Make sure you’re not using private/incognito mode.

Favorites Issues

I can’t save favorites

Solutions:

  1. Enable local storage in browser settings
  2. Don’t use private browsing mode
  3. Try a different browser

My favorites are gone

Favorites cannot be recovered if browser data was cleared. Use the same browser on the same device for consistent access.

Performance Issues

Everything is slow

Solutions:

  1. Close other tabs and applications
  2. Use list view — The map uses more resources
  3. Apply filters — Fewer listings = better performance
  4. Restart your browser

Getting More Help

If you’ve tried these solutions and still have issues:

  1. Use the feedback button in the app
  2. Contact your administrator
  3. Document the problem — Screenshot error messages and note the steps to reproduce